Our Commitment to Protecting Your Personal Data
This DAMAC AI Privacy Notice (‘Privacy Notice’)
describes how DAMAC AI (‘we’ or ‘us’) collects,
uses, shares, and retains personal information that you provide to
us, or that we collect, when you use the
DAMAC AI website and other websites owned or
controlled by DAMAC AI (the ‘sites’) or related
mobile applications, complete related forms, participate in
DAMAC AI events, or communicate with one of our
customer service representatives (‘personal data’).
DAMAC AI’s Privacy Policy aligns with all
applicable data protection laws under which this policy operates.
Please note that if you disagree with anything in this Privacy
Notice, you must not use the sites or mobile applications or
provide personal information to us in connection with
DAMAC AI’s products or services.
1. Collection of Personal Information
a. Information You Directly and Voluntarily Provide to
Us
Enquiry
If you provide your personal data to DAMAC AI to enquire about our
products or services, or if you sign up to become a registered
user of any website operated by DAMAC AI, you will be required to
provide certain information as part of the registration process.
This information, collected for specific purposes (e.g., to
respond to enquiries, register user accounts, or provide access to
services), may include:
- First and last name
- Email address
- Telephone number
- Business address
Membership information is used to communicate with you, design
content and activities of interest to you, and ensure that DAMAC
AI does not violate any applicable sanctions in providing access
to products or services.
If you wish to opt out of receiving communications, please follow
the instructions in the relevant communication.
Events
DAMAC AI may host events for product knowledge sharing.
If you register for a DAMAC AI event, we will access the
information in your account to provide event-related services. If
you are not a DAMAC AI member, we may collect:
- First and last name
- Email address
- Business address
- Information about the type of business you work for
Collection is based on lawful grounds such as consent or
legitimate interest.
Communications with DAMAC AI
If you communicate with us via email, postal mail, phone, or
customer service channels, we collect the information you provide
under applicable legal bases. For example, if you email us, we
collect and store your email address to:
- Respond to enquiries
- Notify you of DAMAC AI events or services
- Maintain complaint or service records
By subscribing to email communications, you consent to receive
communications from the DAMAC AI Group. You may unsubscribe at any
time using the link in our emails or by contacting us directly.
b. Information We Automatically Collect
We may automatically collect information when you use our sites
under lawful data protection grounds. If accessed via computer, we
may collect:
- Browser type and version
- IP address
- Pages visited
- Standard web log information
If accessed via mobile device, we may collect location data (which
you may disable in device settings).
Cookies and Similar Technologies
We use cookies and web beacons to enhance performance and user
experience. Cookies may collect:
-
Pages visited, date and time of visit, and duration of site
usage
- IP address, browser, and device information
Data collected via cookies may be aggregated or anonymised. Third
parties may also set cookies (e.g., analytics and advertising
providers). Some pages may use third-party tools such as
Optimizely, Unbounce, Hotjar, and others to test and improve
content performance.
You may manage cookie preferences via your browser settings.
Please refer to our Cookie Policy for details.
c. Information Provided to Payment Processors
All payments made to DAMAC AI are processed by third-party service
providers. Payment data collected by such processors is not
accessible to us unless separately provided.
Disclaimer: DAMAC AI is not responsible for the data protection
practices of third-party payment processors, except as required
under applicable law.
2. Marketing Communications
We may combine your information with vendor data to improve and
personalise the DAMAC AI website.
To opt out, you may:
Users must provide explicit opt-in consent before receiving
marketing communications.
3. Use, Sharing and Retention of Personal Information
a. How We Use Your Information
We use collected information to:
- Facilitate account creation and security
- Identify users
- Improve services and operations
- Enhance user experience
- Respond to enquiries
-
Send confirmations, invoices, updates, and security alerts
- Communicate promotions and events from DAMAC AI
- Detect and prevent fraud
b. Information for Individuals in the European Union
Legal Basis Under GDPR
If you reside in the EEA, processing is based on:
- Article 6(1)(a) – Consent
- Article 6(1)(b) – Contract performance
- Article 6(1)(c) – Legal obligation
- Article 6(1)(f) – Legitimate interests
You may withdraw consent at any time.
Transfer of Personal Data from the EU to the UAE
DAMAC AI is headquartered in the United Arab Emirates (UAE).
Personal data collected may be processed in the UAE.
We implement industry-standard safeguards including SSL
encryption. However, no transmission over the Internet is 100%
secure.
EU Data Subject Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request erasure
- Restrict or object to processing
- Withdraw consent
- Request portability in structured format
- Lodge complaints with data protection authorities
To exercise rights, contact: legal@damacgroup.com
c. Data Storage and Retention
Personal data is stored on DAMAC AI’s servers and its service
providers’ servers located in the UAE.
Data is retained:
- For the duration of the business relationship
- As required by applicable law
- Only as long as necessary for processing purposes
If consent is withdrawn and no legal retention requirement exists,
personal data will be erased.
For more information, contact legal@damacgroup.com.
4. How to Contact DAMAC AI and Modify Preferences
Questions regarding this Privacy Notice should be directed to:
legal@damacgroup.com
Employees of DAMAC AI may include this Privacy Notice in official
communications.
To modify marketing preferences, follow instructions within
received emails.
5. Modifications to This Privacy Notice
DAMAC AI may update this Privacy Notice to reflect changes in
practices or regulations.
Updates will be posted on the site and may be communicated via
email.
We will not reduce your rights without explicit consent.
Continued use of services after updates implies acceptance of the
revised Privacy Notice.
6. Questions, Concerns or Complaints
For questions regarding this Privacy Notice, please contact:
legal@damacgroup.com
